FAQ
1. What materials are your rugs made from?
Our rugs are made using carefully selected materials such as wool, cotton, viscose, jute, and blended fibers, depending on the design and collection. Each product page specifies the material used.
2. Are your rugs handmade?
Yes. Many of our rugs are handcrafted by skilled artisans. Because they are handmade, slight variations in color, texture, size, and pattern may occur. These are natural characteristics of an artisan-made rug.
3. Will the rug look exactly like the picture?
We make every effort to display accurate product images. However, colors can appear slightly different depending on lighting, photography, and your screen settings. Handmade rugs may also have subtle variations.
4. Why does my new rug have creases or wrinkles?
Rugs can develop temporary creases or fold marks during packing and shipping, especially when tightly packaged. Most wrinkles naturally relax after the rug is laid flat for some time. Gentle vacuuming and regular use can also help.
5. How long does it take for wrinkles to disappear?
Depending on the material and how the rug was packed, wrinkles may take a few days to several weeks to completely relax. Avoid placing heavy furniture on the rug immediately if you want it to flatten naturally.
6. How should I clean my rug?
For regular maintenance, we recommend:
- Vacuuming regularly using the appropriate setting.
- Cleaning spills immediately with a clean, dry cloth.
- Avoiding excessive water.
- Following the specific care instructions provided with your rug.
For valuable or delicate handmade rugs, professional rug cleaning is recommended.
7. Can I wash my rug at home?
Not all rugs are suitable for home washing. Washing methods depend on the material, construction, backing, and dyes. Please check the care instructions for your specific rug before washing.
8. Do handmade rugs shed?
Some natural-fiber rugs, particularly wool rugs, may shed during the initial period of use. This is normal and generally decreases with regular vacuuming and use.
9. Does the rug require a rug pad?
A rug pad is recommended for most rugs. It can:
- Improve grip and stability.
- Protect flooring.
- Add cushioning.
- Help extend the life of the rug.
- Reduce movement and bunching.
10. Are your rugs suitable for high-traffic areas?
Many of our rugs are suitable for living rooms, bedrooms, dining areas, hallways, and other spaces. However, suitability depends on the material and construction of each rug. Please check the product description before purchasing.
11. Can I use a rug on a wooden or hard floor?
Yes. Our rugs can generally be used on hardwood, tile, marble, laminate, and other hard floors. We recommend using a non-slip rug pad where appropriate.
12. Are the sizes exact?
Handmade rugs can have minor size variations due to the handcrafted production process. Please refer to the product listing for the expected size and tolerances.
13. Can I request a custom size or color?
Yes, depending on the design. Custom sizes, colors, and designs may be available on request. Contact our team with your requirements and we will confirm the possibilities and pricing.
14. How do I choose the right rug size?
Consider the size of your room and furniture arrangement. For example:
- Living room: Ideally, the rug should accommodate the front legs of your furniture.
- Dining room: Choose a rug large enough for chairs to remain on the rug when pulled out.
- Bedroom: A larger rug extending beyond the bed creates a balanced look.
- Hallway: Runner rugs are ideal for narrow spaces.
15. Do you offer international shipping?
Yes. We offer international shipping to selected countries. Shipping availability and charges depend on the destination, rug size, weight, and shipping method.
16. How will my rug be packaged?
Our rugs are carefully prepared for shipping to help protect them during transit. Depending on the rug's construction and shipping requirements, the rug may be rolled or folded for transportation.
17. Can I return or exchange my rug?
Returns and exchanges are subject to our Return & Refund Policy. Please review the policy before placing your order, especially for custom-made rugs.
18. Can I cancel a custom-made rug order?
Custom-made rugs may enter production shortly after the order is confirmed. Therefore, cancellation may not be possible once production has started. Please contact us as soon as possible if you need to make a change.
19. Are handmade rugs durable?
Yes. Properly made and maintained handmade rugs can last for many years. Their lifespan depends on the material, construction, traffic level, cleaning, and care.
20. How can I contact Crafted Rugs?
If you have questions about a product, custom order, shipping, or rug care, please contact our customer support team. We're happy to help you choose the right rug for your space.